Privacy policy
Last updated 9 November 2026
Who we are
Falcon Black AI-OS is a division of Falconblack Group Limited ("we" or "us"), a company registered in England and Wales, company number 16720196. Our registered office is 78 Beckenham Road, Beckenham, England, BR3 4RH.
We are the controller of the personal information described here. If you have a question about this policy or your information, email hello@falconblackaios.com.
What this policy covers
This policy explains how we use personal information when you visit this website or contact us. If you become a client, our contract with you explains how we handle any information we process on your behalf.
What we collect
- What you give us. If you use our Start a project form or email us, we keep your name, email address, company and whatever you write to us.
- If you book a call. Bookings are made through Calendly. We receive your name, email address, the time you choose and your answers to the booking questions.
- Technical information. When you visit, Cloudflare, our hosting provider, automatically processes your IP address, browser type, the pages you request and the time of your visit, so that the site can load and stay secure.
- Spam protection. If you open the Start a project form, Cloudflare Turnstile checks that you're a person and not an automated program. To do this it processes your IP address, details of your browser and connection, and the address of this website. When you send an enquiry, we also keep a scrambled version of your IP address and a count of messages, so the form can't be flooded.
We don't ask for sensitive information, and this website isn't aimed at children.
How we use it
| What we do | Our legal basis |
|---|---|
| Reply to your enquiry, hold a call you've booked and prepare a proposal | Our legitimate interest in responding to people who contact us, or steps you've asked for before a contract |
| Run the website and keep it secure | Our legitimate interest in providing a working, safe website |
| Protect our enquiry form from spam and abuse | Our legitimate interest in keeping our website and inbox secure |
| Keep business and tax records | Legal obligation |
We won't add you to a mailing list unless you ask us to. We don't make decisions about you using solely automated means.
Cookies
This website doesn't use advertising or analytics cookies of its own. It saves one small temporary setting in your browser so the opening animation doesn't replay during the same visit. That setting is deleted when you close the tab.
The Let's talk and Book a call buttons open a booking window provided by Calendly. Nothing from Calendly loads until you go to use one of those buttons. Calendly sets its own cookies and asks for your choice about the optional ones. Its privacy notice explains how it uses them.
Cloudflare Turnstile only loads if you open the Start a project form. Its privacy addendum explains how it handles information.
Who we share it with
We share information only with the companies that help us run our business, and with professional advisers or authorities where the law requires it. We never sell personal information. The companies we use are:
- Cloudflare hosts this website, protects it from attacks and runs the spam check on our form.
- Resend delivers your enquiry to our inbox. It keeps a copy of the email and its delivery record for up to 30 days.
- Google Workspace provides our business email and calendar, where enquiries and bookings are kept.
- Calendly takes your booking and your answers to the booking questions.
- Zoom provides the video call if you book one.
Transfers outside the UK
Some of our providers, including Resend and Calendly, process information in the United States or elsewhere outside the UK. Where they do, we make sure it's protected by safeguards recognised under UK data protection law, such as adequacy regulations or the ICO's international data transfer agreement.
How long we keep it
- Enquiries and bookings that don't lead to work: up to 24 months.
- Client and financial records: 6 years after our work together ends.
- Technical logs: for the short period set by our hosting provider.
- Spam protection: a scrambled IP address for up to two hours, and a total count of messages for up to two days.
Your rights
You can ask us for a copy of your information, and ask us to correct it, delete it, restrict how we use it or transfer it. You can object to us using it based on our legitimate interests. It's free, and we'll normally reply within one month.
Complaints
If you're unhappy with how we've used your information, please contact us first using the email above. We'll acknowledge your complaint within 30 days and respond without undue delay.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or by calling 0303 123 1113.
Changes
We'll update this page if the way we use information changes, and the date at the top will show when that happened.